AS
Ayesha S

1 reviews | Active since Mar 2009

28 Mar 2017, 08:16

Pathetic : Contract Charge Increase and not notified

<p>I was on a Package for R199.00, The contract then Expired and i was advised telephonically , that i may continue with the contract at that price, Last year Jan 2016, the price was increased to R299, I WAS NOT ADVISED OF THIS !!!!!!! I have since cancelled the contract due to the lack of Principal, However I need to be refunded from last year 2016 to date of cancellation - Feb 2017, Please refund me, as I find this totally *********!!!!!! I have recommended and sold your network based on excellent service, so so many customers, this is really dissapointing!!</p>

0
Replies (6)
AS
Ayesha S's update28 Mar 2017, 12:18
Reviewer Update

Thank You for responding, i did supply ID number ********** 150087.

the Data number i am unsure off, check what was cancelled recently - Thanks

Telkom
Telkom's reply29 Mar 2017, 11:10
Official

Good day Ayesha,

Your query has been logged and sent to our Billing Team, case number ***6.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

AS
Ayesha S's update29 Mar 2017, 11:13
Reviewer Update

When will i have feedback and what is going tobe done about it?? This is square 1? I need resolution feedback, please Busi?

AS
Ayesha S's update06 Apr 2017, 09:47
Reviewer Update

Please Provide updated feedback on this matter?

AS
Ayesha S's update15 Apr 2017, 22:14
Reviewer Update

STILL NO FEEDBACK???????????????????

AS
Ayesha S's update22 Apr 2017, 22:26
Reviewer Update

FEEEDBACK????????????????????????????????????????????????