Pathetic company

My phone line is dead since last week. When logging a fault on Saturday, I was notified by their online site that my service has been suspended due to non-payment - excuse me, all is in order on my account. Then all of a sudden it is a technical fault. I have explained to them that I need the line as I am doing standby and are in the IT industry. IT is just a matter of - you can wait, we are busy!!! It is the most pathetic service - but then again, typical SA mentality!! There is just no customer relations. We have tried to escalate, and still - no luck!!! AS long as they can in the money via the debit order, the customer is of no interest to them and the longer a customer wait is none of their worries!!! Thanks TELKOM - I would like to inform you that I insist on a refund for this time that my service is out of order!!!!