Pathetic Company

<p>On 11 December 2016, almost 4 months (Tomorrow) ago my Father made an EFT payment to pay his Telkom account. He paid too much and was in a credit. By the time, he paid the amount Telkom had already disconnected his home line4 months later he is still waiting for his refund. He has no made numerous visits to the branch in N1 city. Bear in mind he this has now become an additional cost to ride up and down for his own MONEY! He keeps been told to email the supporting documents away and he will be refunded in 14 days. 14 days come and go, and then he goes back and the same processes follows. This has just reached the limit. 4 months and Telkom expects my Father to drive up and down and chaise them for his own money!!!!!!!!!!!!!</p> <p>He received a sms last week saying a dispute has been created for Account Number: ********** 96350 on 03/24/2017 with, Ref: ********** 1.</p> <p>Now, tell me what Telkom has been doing since December 2016 if the dispute was only logged on 24 March?</p> <p>Why must your customers run after you for their own money?</p> <p>Why has nothing been done about the fact that this account has been in a credit?</p> <p>Telkom is a GOOD FOR NOTHING company that is definitely the last company I would ever recommend to any one.</p> <p>They don’t care about customer service and about their clients. </p> <p> </p> <p>Their staff dont follow up or respond to emails and i have been sending documents to three different people already! </p> <p> </p> <p> </p>