Pathetic communication s****s from a communications networ****

<p>I have been struggeling for 2 weeks to do an upgrade with Telkom. I visited their shop in Clearwater mall and was assited by Simone Adams. After handing in all the documentation she requested there was absolutely no communication from her. I had to go back to the shop for a follow up as these shops do not have phones to call customers and give feedback..... I have to go to the mall in my lunch time to get feedback.... How is it possible that in today's business driven age you cannot contact a shop or they cannot conract you??? When I went to the shop again on Thursday Simone was not there and with a great tantrim only got a sorry for the inconvenience from the srote manager, which always seem to be the easy way out. On Friday 4 August I got an very poor written sms from Simone claiming "she doesn't want to make anymore empty promises and I should collect my documents and try a different store" At this point I was livid - How can you just pass the buck because there is no stock in the wharehouse??? If the wharehouse does not have stock why would another store have stock?? So I called the call center to try and locate stock of the new device I want with my upgrade......After holding on for almost 20mins I was assisted by a woman by the name of Martha who had the snotiest attitude and after making me hold on for a further 10mins so she can check stock only came back to tell me that the particular device was no longer in surculation....***??? If it's not in suculation why do you have it in your advertising booklet??? Which she also could not explain. So after calling another number for sales and put through to two (2) other departments, because not one person can do one thing outside their job discription, I finally got through to the upgrade department. I spoke to a lady by the name of Zudondo....what a pleasure. She then explained to me that the device IS still in sirculation, but there is no stock at the moment......REALLY...Could Simone not have said that and then kept my documents and let me know when the stock will be available???? Why send a customer from pillar to post just because you cannot commit to good customer service??? So as the case stands today....I am awaiting a call from Zudondo to let me know when the wharehouse is expecting stock and then when the device will be courierd to me...I am really hoping not to be dissapointed by her, but the proof is in the pudding............ Hopefully I don't ever have to deal with the shop again or with Martha for that matter...... Pathetic!!</p>