Pathetic communication... Hopeless service

<p>I received a nasty surprise when I received my latest Telkom bill. I am on one of those grand packages where I pay a fixed monthly fee for landline calls, telkom mobile calls and cell phone calls - Vodacom, MTN & Cell C. Well 'Other Operators' do not fall into any of the above categories and all calls to 'other operators' are billed separately! </p> <p>I have called Telkom to find out how to identify 'other operators' numbers and I have evenchecked on their website, but there is no way of identifying the 'other operators' numbers. I tried the Telkom online chat and I was told by a very polite Zinhle that 'the only way is to find out from the people who the numbers belong to'!</p> <p>Now we are all aware that telephone numbers can be ported and we are all aware that the different service providers have special offers, services and rates for calls to their numbers in their respective portfolio. But how is a consumer to know which cell phone numbers have been ported and which telkom numbers have been ported to Neotel? Surely, the Consumer Protection Act has something to say about misleading consumers?</p> <p> </p> <p>Am I alone with this issue or are there others who experience a similar problem?</p>