1 reviews | Active since Jun 2017

03 Jun 2017, 11:16

Pathetic client services

<p>I where at Vall Mall Telkom store at Wednesdays 31 st May 2017 to start a internet package at home. And ask if I may pay it monthly and not by debit order. Then the consultants in the shop told me it will be compulsory to take it on debit order or I should call the customer service line. So I called the service line and the consultant on line could help me with friendliness. Vall Mall Telkom need ti train their consultants to help with a smile and not to be so rude. </p>

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Replies (1)
Telkom
Telkom's reply04 Jun 2017, 15:33
Official

Hello charmaine-van-der-walt-2

We sorry for the bad experience you had at the store.

The query has been sent to the store manager for their attention.

Regards

Noleen

Telkom Social Media Team.

Best regards,