Pathetic Client Service

It is so sad in the New South Africa, that Telkom has staff, that cannot read and comprehend English.<br> Furthermore, they are working in silos , not au-fait with the Business Processes and the National Consumer Act.<br> They do not know the definition of service delivery ,lack business etiquette ,and dismally failed to demonstrate Client Centricity.<br> I have been battling to obtain a resolution to my problem since the 22 August, firstly they deliver the wrong product ,problem was highlighted,item was collected and thereafter 3 weeks replaced with another wrong item .<br> It is amazing that Telkom is on this massive marketing campaign to promote the Future Hood/ All Summer with their air -catching TV adverts, but cannot deliver on service.<br> Staff have a don't care attitude and just debit the customers accounts ,knowing for the fact that the equipment has not been connected or been utilised. Irrespective ,of the problem been raised, the e-mails are simply ignored.Neither, does the Media staff intervene or engage with the consumers, they merely apologise and promised to provide a solution, which is all talk . It is an absolute,nightmare to get hold of any Senior Staff to escalate problem