Pathetic CLient Service

On the 31st Dec 2018 I went to telkom store canal walk to apply for wifi contract, I was assisted by Carlo Roberts I told him it was urgent, I did not have my payslip. Emailed the payslip to him on the 2nd Jan 2019. He only responded to my email on the 8th Jan 2019 but I had asked him to provide a contact no so that I can remind about about my application he said they do not have a contact no in the office only communicate by email and he assured me he will respond as soon as he gets it, the last conversation 08 Jan he assured me that he will speak to the person handling my case and get back to me on the same day which he never did. Sat 12th Jan I drove to Canal Walk to find out what is happening, manager was not in spoke with a tall guy forgot his name, he promised to get back to me up until today there is no call whatsoever, I'm so dissappointed and ****ed off at the same time because they just don't care what customer service means.