Pathetic Client Service

Late last year I received notification from Telkom that my area will be upgraded with wireless phones. The store in Pavilion was visited on numerous occasions but their standard answer is no stock, no one can give a date on which it will be available and one cannot book a phone. Then a sms was received and I left a message and email l address to be contracted which did occur. My land-line became dysfunctional so I did not pay the latest account, in fact I have been paying for which no service is provided. The response from Telkom was I have an arrear account and need to settle it before they will act. That account was paid and the new one settled before its due date. Since then I have not had any communication whatsoever, by the time someone wakes up I will be in arrears again, it is just one vicious circle. Telkom staff don't know what client service is even if it's slaps them in their faces. To think that the tax payer have to foot the bill for total incompatent people that draw huge salaries and 13 th cheque bonusses.