Pathetic charges. Pathetic communication. Pathetic service.

Charged a ridiculous fee for a debit order that was bounced. I made an EFT payment and now I'm still being charged over R200 for the debit order that was bounced. I get told by the agent I spoke to that is was my responsibility to call Telkom and make payment arrangements for Covid19 because Telkom was offering a relief but Telkom made absolutely no attempt to communicate with me that something like that was offered. I could not get hold of any agent during that time even after being on hold for over 2 hours. There was nothing on their website and there were no emails sent that this was an option. So aside from not knowing this was an option, I couldn't get hold of Telkom anyway. Now I get told that the R200+ charge cannot be reversed despite the fact that they received payment. Just via EFT and not debit order. Pathetic customer service. Pathetic communication for a communications company. Pathetic all round. I cannot wait for my contract to end so I never have to deal with this company again.