PATHETIC/CARE-A-DAMN ATTITUDE

This query has been going on since 28 November (Case#***3). Umpteen phone calls later, I received a call from Bongamusa on 24 December 2015, promising that both smartsaver contracts were being cancelled and 2 Smartplan 100 contracts were going to be activated within 24 hours. I am still waiting. Calls are never answered. E-mails are not responded to & I have just been told that Bongamusa is on leave. His supervisor, Thulani Mokoena, 'will look at the query' and decide on the way forward. The consultant (Team leader), Nonthandu, could not give me Thulani's contact details 'without first consulting with him.' As I write, I am holding on for the outcome of the consultation.... In the interim, I have received a statement from Telkom stating that my account will be debited on 1 March with R4994.92!