CH
CHERISE H

1 reviews | Active since May 2017

25 May 2017, 17:14

PATHETIC CANCELLATION PROCESS

<p>We have 3 contracts with Telkom. It is on my husband’s name.</p> <p> </p> <p>We have been trying to cancel these contracts for the last month. ONE WHOLE f*//**(^* MONTH!!!</p> <p> </p> <p> </p> <p>OUR CASE NR – ********** 7 </p> <p> </p> <p>We’ve gone into a shop.</p> <p> </p> <p>Phoned a HUNDRED TIMES</p> <p> </p> <p>EMAILED A HUNDRED TIMES.</p> <p> </p> <p>And still we are getting no response. </p> <p>How difficult can it be ?? to send us a proper cancellation letter, WITH THE CANCELLATION AMOUNT, WITH THE BANKING DETAILS, WITH THE CORRECT REFERENCE NUMBER????</p> <p> </p> <p>Next Sunday , we are flying to New Zealand to emigrate there.</p> <p> </p> <p> </p> <p>We will leave our Sim Cards on the Kitchen counter and close the bank account.</p> <p> </p> <p>And if you dare to Black list us, we will use every single email sent to you, every recording to SUE the hell out of TELKOM!!!!</p> <p> </p> <p>This is absolutely pathetic!!!</p>

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Replies (3)
Telkom
Telkom's reply26 May 2017, 10:12
Official

HI Cherisehick

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

Telkom
Telkom's reply31 May 2017, 11:10
Official

Good day CHERISE,

As per case number ***7, a Settlement Letter was sent on the 26/5/17.

Contract remains active until otherwise we are advised by the account holder within the communicated time frame as communicated fees on the letter are valid for 7days from the date the letter is issued.

Regards,

Busi

Telkom Social Media Team

CH
CHERISE H's update31 May 2017, 11:21
Reviewer Update

Hi Busi

Please contact your cancellation department.

I paid the full cancellation fee yesterday- 30 May 2017 from my FNB account -and sent through the forms.

Please treat this as urgent.