Pathetic Call Centre Services

Why is it deemed acceptable, that your customers must wait for more than 10 minutes, for your pathetic call centre service, to speak to a consultant. By the time that a consultant eventually responds to the incoming customer call, I am fuming and immediately vent my anger at how useless Telkom is. Suggest that you send all Telkom management, on a Theory of Constraint course and then use this training to reduce your call centre queing time to a maximum of 3 x minutes. Anything longer than this is simply unacceptable. Like the rest of the poor services provided in our country at the moment, Telkom has followed suit and I find this totally unacceptable. Fire the useless people whom are not capable of performing their jobs and replace them with professionals that can restore public trust and add value to your organisation.