MH
Mogamad H
1 reviews | Active since May 2015
19 May 2015, 10:13
Pathetic Call Centre !!! No Service !!!
I have been trying unsuccessfully to get through to Telkom's call centre FOR A WEEK now!!!<br> <br> I have spent more than 10 hours on the line, listening to their horrible jingle for the past 7 days.<br> <br> My data has run out, so I want to buy data for the remainder of the month and also upgrade to uncapped, but cannot get through to an agent!!!<br> <br> Should I rather cancel my contract and get another service provider?<br> <br> Is there anyone out there that can help me with this issue?
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Telkom's replyOfficial
19 May 2015, 10:23Hello Mr Hendricks ,
A very good day to you!
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you. Your social media reference number is SM111687.
Regards,
Joshua Mnisi
Telkom Social Media Team
A very good day to you!
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you. Your social media reference number is SM111687.
Regards,
Joshua Mnisi
Telkom Social Media Team
Telkom's reply19 May 2015, 10:23
Official
Hello Mr Hendricks ,
A very good day to you!
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you. Your social media reference number is SM111687.
Regards,
Joshua Mnisi
Telkom Social Media Team
A very good day to you!
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you. Your social media reference number is SM111687.
Regards,
Joshua Mnisi
Telkom Social Media Team