Pathetic Call Centre & Fault Logging
<p>Seriously frustrated with the **** inconsistent and slow internet. Moved into a new place, got a new cable installed and everything worked great up until last Thursday. Have been trying to get through to the call centre and after hours of holding on, STILL HAVEN'T SPOKEN TO ANYONE!!! Have to call from my cellphone because don't have a landline telephone, running my phone bill. PLEASE HELP!!!! INTERNET IS SO SLOW I CAN'T EVEN OPEN UP GOOGLE OR DO A SPEEDTEST!!! THE APP KEEPS CRASHING WHEN TRYING TO QUERY MY PENDING FAULT!!! HOW DO THE CUSTOMERS RESOLVE PROBLEMS IF YOU CAN'T SPEAK TO ANYONE?? SMS line just keeps saying the fault has been logged. For Gods Sake people, we are paying our hard earned money for **** that is not working????? I need my internet in ORDER TO DO MY WOR****!!!!!!!</p>
Unfortunately it wasn't the cables outside. If he did the tests and knew his job he would've noticed the problem is internally. I am a contractor for Telkom myself and had to ask one of my colleagues in Somerset West to assist me. The problem has been resolved from my side on my own without the help from the local Telkom team.
So I guess thanks for absolutely nothing. It's the middle of the month and only got my line fixed now. But still Telkom gets paid in full every month.
Truly disappointed.
Regards,
Lourens.
Unfortunately it wasn't the cables outside. If he did the tests and knew his job he would've noticed the problem is internally. I am a contractor for Telkom myself and had to ask one of my colleagues in Somerset West to assist me. The problem has been resolved from my side on my own without the help from the local Telkom team.
So I guess thanks for absolutely nothing. It's the middle of the month and only got my line fixed now. But still Telkom gets paid in full every month.
Truly disappointed.
Regards,
Lourens.