Pathetic call centre and no customer support!!!!

I reported an ADSL fault on 8 february 2015 via the web as the call centre did not answer. I received an sms stating problem resolved the next day. Off course it was not. I responded to the sms stating not resolved as requested. Again received a sms stating solved and no resolution.. At this point 9 days later you would think telkom figured that what they claimed to do was not working. I escalated and brilliantly the call was closed. I reopened a call and we start the charade again. Telkom has still not convinced me they have even attempted to resolve my call. Truely pathetic uuinterested service.