Pathetic Call Centre Agents!!!!!

I requested a Business adsl bundle two weeks ago on the 12/05/15. The idiot from the call centre did not tell me that I had to pay a deposit. Now two weeks later I am still waiting. When I called today (25/05/15) I am told that I as supposed to pay a deposit. The call centre operator then placed me on hold for 20 minutes!!!<br> <br> This is after I requested a line on via the internet on the 04/05/15. Its really such a pity that we have to out up with these pathetic parastatals!!!