Pathetic Call Center Service

Yhoooo the call center agents are sooo unprofessional, Tyran was assisting me she said she was in Durban call center but I could her Capetown accent accompanied with laughing and singing in the background - would you pls retrieve the recording around 16h45 07 July 3021. I have requested an indoor line transfer but the process is tideous and complicated - I was required to repeat my details again but I had done that when I called in the first time - the agent does not pay attention to what I had told her already. If it was not because of being loyal to Telkom and the stability of my adsl line I would really consider other isp's infect it's about time I start doing that. This outsourcing business you have taken without any consideration to the quality of customer service, it sucks really - I hope the executives that take decisions are very proud of themselves!