Pathetic billing and service

<p>In 2015 i took out two contracts with telkom. For both phones i paid like R 170 for both phones.</p> <p> </p> <p>The one contract was never really used as the sim card was damaged, because i paid so cheap i didnt mind paying up the contract and not use the data on the card.</p> <p> </p> <p>December 2016 both cards were due for an upgrade, i sent through my cancellation forms on the 1st December 2016. I was told that there a 30 days waiting period for a cancellation and that my debit order will still go off in January which i didnt mind.</p> <p> </p> <p>On the 9th of January i recieved a sms from telkom stating the my number has now been migrated to prepaid. Ok fine now im happy.</p> <p> </p> <p>I called Telkom customer care after that, it tells me that i am due for an upgrade, i then went to the telkom branch in Clearwater to confirm the cancellation, they are so USELESS! I spoke to some coloured girl who had no sense/way of customer service. I then gave her my ID number where she checked on the system and confirmed that the 1 number has been cancelled and the other number migrated to prepaid. I then asked why when i call customer service im told i am due for an upgrade, she tells me she DOESNT KNOW! I mean who tells the client they dont know, then why did i go to the branch in the 1st place???</p> <p> </p> <p>Yesterday 06/02/2017 i checked my emails, to my surprise theres a bill from Telkom.</p> <p>On the "CANCELLED" number ********** 732 the bill was R 1473.51. On the prepaid, activate number my bill is R 0...... which i then found wierd.</p> <p> </p> <p>I then called Telkom, 1st i spoke to a Senzo who kept me waiting then dropped the call. I called back and got through to Neliswa, who did the exact same thing. That is what Telkom call centre agents does, they listen to your story, then tell you to hold. You hold for about 10 minutes then the call is dropped.</p> <p> </p> <p>I find it high impossible to for the cancelled number to have a bill of R 1473.51 - SMS usage of R 647.00, Airtime transfer of R 500.00, Once off voice bundles R 77 USSD R 180 and all that and more. Prior to the cancellation of this number, the card was NOT used for almost a year! and now this. When you phone the number it says that the number does not exist!</p> <p> </p> <p>SO HOW IS IT POSSIBLE FOR THIS BILL TO RUN UP SO HIGH?????????????????????????????????</p> <p>I dont know how else to contact Telkom as the agents keep dropping the call in my ear!</p> <p> </p> <p>What do i do now??????? I am so ****ed. There service is Pathetic!!!!!!!!!!</p> <p> </p> <p>I need someone to fix this and call me once its done!!!!!!!!!!</p> <p> </p> <p>Thank you</p> <p>Vidette ********** 435</p> <p> </p> <p> </p>