Pathetic attitude from Telkom Mobile consultant

Hi There <br> <br> I just made a phone call to Telkom Mobile ( Lenasia Trade Route Mall ) to follow up on my phone that went in for repairs last year November 2015. <br> <br> I spoke to a Lady by the name of Zanele, she was very rude and very unhelpful. She told me that there is a delay with the repairs which i understand. I told her that how much longer must i wait because its going to be alomost 2 months now I am waiting for my phone. She very arrogantly said she don't know she is not the one fixing the phones. I said what does she mean by what she just told me, and i asked again are you not Telkom do you not represent the company. She replies and says no she is not Telkom her name is Zanele. <br> <br> Is this the type of CUSTOMER SERVICE that you guys provide to your customers. This was by far the worst service i have been provided. I am so unhappy because of one simple call i made to speak to a very rude lady. <br> <br> PLEASE SORT ZANELE OUT AND I WOULD LIKE FEEDBACK AND A APPOLOGY LETTER IN WRITING SENT TO ME. <br> <br> [Email Removed]<br> ***<br> <br> Jermaine