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Moeketsi M

1 reviews | Active since Jun 2015

19 Jun 2015, 10:27

PATHETIC ATTITUDE AND SERVICE FROM TELKOM AS WHOLE

I have a lodged a case (I bought data bundles which I have been using since 2012, but this time they stopped working and its 500mb) with Telkom customer care since 1st week of June and to date when I call or chat with then on line they always tell me nothing has been done with the case and Wednesday I was chatting with Collen the RUDE INDIVIDUAL who closed the session while I was talking to him, and later another lady Jabulile answered the chat and took some notes which nothing changed still. today I got hold of Michelle RUDE AND CLUELESS INDIVIDUAL AS WELL, she asked me to put on my alternative number so she can contact me and after I did so she called and then when I start demanding answers of why they delaying so much she hanged up the phone, I then pursued another chat and luckily she answered and this time expressed how disgusted I am with pathetic service she's offering, demanded emails or numbers she told me she cant give them to me and asked me to put the numbers to call me which she did and then I asked for the numbers or to speak to the supervisor, guess what, I was on hold for more than 10 minutes and I hanged up this time I came to Hello Peter. <br> <br> I need answers ASAP

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Replies (1)
Telkom
Telkom's reply19 Jun 2015, 11:20
Official
Hello Mahobe,

Thank you for making contact with us and taking our call.

Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Launa Molapo
Telkom Social Media Team