KS
Katie S

1 reviews | Active since Feb 2018

08 Feb 2018, 16:18

Pathetic assistance

11 Jan 2018 I app**** for a new adsl line at my residents. After much calls to the telkom call centres and 2 weeks of calling I eventually had some joy that these lines will be on by 26 Jan.

Which was a total failure. Thereafter I was advised that that the 5 Feb was the new installation date. Today is the 8th . Technical has been here but nothing has been done.

I'm irritated, frusted and annoyed knowing that a reputable service provider such as telkom gives off such terrible service.

If I never paid a telkom bill in the due date they will cut my line. Now they are at fault who's paying my cell phone bill with all the calls I have made!!!!!!!

Can someone please be responsible enough to give me proper reasoning and help.....please!!!!!!!

0
Replies (3)
Telkom
Telkom's reply06 Mar 2018, 10:34
Official

Hello katie-subramoney

This response serves as confirmation that your query has been received.
Your reference number : AI***

Please send us a private reply with the order number for our fulfillment team to assist further.


Regards
Noleen
Telkom Social Media Team

Best regards,

KS
Katie S's update06 Mar 2018, 15:43
Reviewer Update
Telkom SA: Dear Customer, a Telkom technician has been dispatched to install your telephone line for your order (***) today. Your continued support is appreciated. Regards, Telkom.
KS
Katie S's update06 Mar 2018, 15:44
Reviewer Update
It's now the third month