Pathetic assistance

I notified Telkom in 2019 when our cables were ****** in our area. We havent used the landline or wifi since October 2019 when cables were ******. I have been to various branches and spoken to so many consultants at the call centre. Everyone says they will dispute billing but tp date nothing has been disputed or reversed. I now owe over R6000 for a service i dont use and not by choice. I was told in Dec 2019 at my closest branch that they wont be installing lines again due to theft in the area. I feel i have done my part repeatedly so now i will probably end up with a low credit score because of your lack of assistance and pathetic service.