Pathetic as usual

I have a Phone line and Broadband service with Telkom. they quoted me R849, I provided my banking details for my account to be debited accordingly. however, they decided to debit R500 monthly ( the agent I spoke to yesterday advised me of this ). after 7 months they decide to suspend my service. no one has ever made contact with me to advise that they taking less than what they quoted me

They cannot tell me why they debiting less than the R849 The agents I've spoken to have not been helpful, one said he will resume the service as I arranged for them to take R849 plus extra to cover for the arrears. 24 hours later my service is still not live. The other agent hung up on me The 3rd Agent I spoke to gave me her Manger's email and I am still to receive a response for her.