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Prenisha M
1 reviews | Active since Oct 2015
25 Oct 2015, 07:35
Pathetic as the plot Thickens
After a altercation with the Telkom Store Manager, I contacted the call center to channel a compliant I wanted to lodge against The Bluff Telkom Direct store.<br> <br> After numerous calls I was given incorrect information multiple times then followed by incorrect email addresses, by different call center agents. NO feedback at all as I requested on those lengthy calls was in vain, at the expense of my time and money.<br> <br> A COMPLETE MISLEADING AND MISMANAGMENT OF A CUSTOMER.<br> <br> <br> TELKOM YET AGAIN PATHETIC SERVICE DELIVERY!!
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Replies (1)Telkom's replyOfficial
25 Oct 2015, 10:43Hello Haileymoon ,
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM158088.
Regards
Frank
Social Media Team
***
081 180
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM158088.
Regards
Frank
Social Media Team
***
081 180
Best regards,
Telkom's reply25 Oct 2015, 10:43
Official
Hello Haileymoon ,
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM158088.
Regards
Frank
Social Media Team
***
081 180
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM158088.
Regards
Frank
Social Media Team
***
081 180
Best regards,
