Pathetic and useless

<p> I reported my phone lost and ****** about a month ago (October). They suspended my line as per normal. I then asked them to reactivate my line and they informed me that my line was suspended due to non payment (even though it was paid for, I have the notification from fnb). They then told me in November that payment has reflected and my line will be active within 72h (15 November ). It's now the 28th and still no line. I have spoken to many agents and all the say they will escalate it to the relevant department. They all say that the elusive back office will magically activate my line. But they never do....</p> <p> </p> <p>I now need to pay for services for this month that I did not even use. Please contact me on ********** <p> </p>