1 reviews | Active since Jun 2016
Pathetic and untrained
<p>I am extremely disappointed in telkom that I have to resort to writing a review on hellopeter which I have never done before. I received a modem and SIM card from telkom via delivery and after 3 days my SIM card is not operational. Telkom promised this would be sorted within 48 hours. The call center staff are completely unhelpful and untrained to assist me. I tried calling the sales contact center, customer service, online chat on telkom.co.za, and I just repeat myself over and over but get no help! This is the most frustrating experience I have ever had. All I want is my SIM card to be active so I can use the service that I app**** for from telkom.</p> <p> </p> <p>my advise to any one reading this review: don't bother supporting telkom when it comes to mobile, rather stick with someone like Vodacom who know what they doing.</p>
Hi irshaadlaher
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media Team
Hi irshaadlaher
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media Team
Hi
Just an update to my current predicament with Telkom. My SIM card was FINALLY activated yesterday afternoon around 16:30 (so after almost 4 days) thats almost 2 days over and above the TAT of 24-48hrs. Now although my SIM card is "active" and picks up a signal, it still cannot connect to the internet, the settings have been verified with the technical team at telkom a device was tested as well and confirmed to be working. This is now another waiting game I have to play. How is it that other SPs can give you a contract and SIM and it is operational the same day but Telkom who has been around longer than any other SP in this country can't get this right?
Hi
Just an update to my current predicament with Telkom. My SIM card was FINALLY activated yesterday afternoon around 16:30 (so after almost 4 days) thats almost 2 days over and above the TAT of 24-48hrs. Now although my SIM card is "active" and picks up a signal, it still cannot connect to the internet, the settings have been verified with the technical team at telkom a device was tested as well and confirmed to be working. This is now another waiting game I have to play. How is it that other SPs can give you a contract and SIM and it is operational the same day but Telkom who has been around longer than any other SP in this country can't get this right?
One week gone by now, my SIM card still doesn't connect to the internet and no one at any of the call centers can help me!
One week gone by now, my SIM card still doesn't connect to the internet and no one at any of the call centers can help me!