Pathetic and unresolved

I logged a call here at the beginning of January 2016, complaining about the fact that the LTE Wireless Broadband solution I had contracted into, and had logged several calls about directly with Telkom, had not been resolved. Several days later I got a reply here, with SM182965, and a promise that this matter had been escalated. What utter *******, because, to date, I have not received ANY call or e-mail with regard to this from Telkom.<br> <br> I have since (12 January 2016), filled in a Cancellation of contract and service, which I sent to Telkom, via e-mail, requesting absolution of the 2-year contract, even quoting Telkom's own T&C's document showing that I was entitled to cancel said contract without the risk of the cancellation fee, etc. being levied against me.<br> <br> I have not received any response to that either.