Pathetic and Such *****
Telkom, always a failure- Really. I have a residential line with Telkom and it has been down now since 20th September. I have phoned several times and to no surprise it has not been sorted out. At one time, I called and apparently my problem was not marked urgent as requested. On the day when Durban was hit by bad weather, apparently Telkom was able to restore my line, not sure how as we could not even get out of our premises. Anyways, such lies anyway as my line and internet are still down. I get told when calling that some one will call me back in 5min. I am still waiting for that call.
Unfortunately I have a business line too. Firstly, when the line was installed, it was supposed to be a 10MB line, to find out it does not even reach 1MB. Then on Friday, 13th Oct, bam!!!! No dialing tone, no internet, not jack squat. I called Telkom and told the lady that I am recording her conversation, to be told that she cannot help as it is ******* to record the call. I demanded a supervisor. I still had to wait for 15min to get to speak to a supervisor. What a cheek. So Siya comes on the phone and I ask the question to why I am not allowed to record, he tells me that if I want the recording, I must request it from Telkom. Not happening Telkom, It would take a year for me to get it. You guys cannot even fix my lines... Anyways, Siya,said he would contact me by the end of the day (I have it on recording) and no surprise, I am still waiting. To go through to a Samantha who said that my business line is not closed and she would send an email to ********** to close it off and it should all be resolved by end of the day. Surprise, guess what, nothing has been done. I have personally sent an email and no reply. To phone Telkom, holding for ey who knows, you just keep holding. To get through and be told that your business line, is not registered, it is showing that it is under residential. OMW!!!! Then to get told sorry you must go phone back again and go through to residential.... No-one in Telkom seems to know what the hell is going on and are not able to do their jobs. Telkom, your service sucks.... Flip you would think that you would have fast, efficient systems in place... You say you are the number 1 Provider in South Africa and what a lie.... You cannot sort out something so simple...