Pathetic and shocking service

<p>I cancelled my contract during September 2016 to date Telkom has deducted over R500 after I submitted the cancellation request. I followed up thrice and send my documents to two consultants with no feedback. I called the customer care again today and yet again my contract has not been cancelled and I was told to resend the email which was already sent 5 times. I am frustrated and shocked at the delays that I am experiencing with telkom and experiencing no satisfaction with their staff and they are more than happy to deduct from my account but not willing to cancel my contract. they also do not want to refund me which is shocking considering the delay is on their side. I also requested a manager to contact me but was told that the manager is not unavailable.</p>