Pathetic and shameful

Telkom messed up my account by debiting incorrectly, and now they have the nerve to tell me it will take 10 working days to rectify THEIR stuff up. So I must suffer with no internet because of incompetence of their staff, and I am working from home. Pathetic and ridiculous. Absolutely worst service "provider" in the country. You pay for a service they then refuse to actually provide.