Pathetic and Poor Service

Why exactly is Telkom still in Business? I am greatly appalled by their overall service. First of all i ordered a new device online, the order was approved within 2 days and subsequently my bank account was debited with the agreed amount. I then went on to wait for over 2 weeks for the delivery of the phone, which never took place and no one bothered to give me the status of the sale. I then on a few occassion where i was able to get through asked that they cancel the order, which i am not even sure it was done. I then went to branches at Fourways Mall and Fourways Crossing to try get the phone there, it has been a further two weeks since i have waited for their call to let me know when the stock has arrived. None of these branches answer their phones and if one wants to find out what is going on, she has to physically go to the branch and obviously go back home with no joy. The service is appalling and I think it is completely disappointing that a lot of people complain daily about Telkom and nothing seems to be done to improve the service. Yuck Telkom!! and please train your consultants as half of the time they have no cooking clue of what the caller is asking.