Pathetic and no Customer service Management

Your service is pathetic and appalling, There is no way I has expressed bad customer service like this, and can never be justified. Everything about this company is a real disgrace and I am extremely furious. Its not only the fact that there are only 2 stores in the whole of East London, one is constantly offline. I am struggling to do a swim swap here, my number is ***, I am told that I owe this foolish network 2c from a previous contract. Firstly I never had a contract with them, secondly I entertained this nonsensical statement and paid the 2c which I infact paid R1.00. Now I am told to wait a whole 4 working days for this network to reflect on this amount on their account. Meanwhile I am stuck unreachable from this number. Infact I cannot do my work functions My life is on stand still. I hate Telkom... there is no way to justify this