1 reviews | Active since Oct 2016

11 Oct 2016, 21:22

PATHETIC AND MOST *********** PROVIDER

<p>I am beyond digusted by the pathetic service telkom gives their customers. </p> <p>Telkom is happy to bill every month for every thing but when it actually comes to providing some sort of service you have the most the *********** staff. </p> <p>My phone was ****** - first NO ONE KNOWS what the IMEI Number is because the agent that assisted 2 years ago was unable to type in 15 digits and only did 14. The sad part is that i stood in your store for more than 30 mins with people running around trying to find the number in order for me to block the phone. I ended having to get it off the box. Then when asked to have my sim swopped TELKOM IS UNABLE to do that. SO ALL MY DATA AND AIRTIME THAT I AM PAYING i cannot use. You have not helped one abit. Believe me when I say I WILL NEVER USE YOUR PATHETIC COMPANY AGAIN AND I WILL NEVER ADVISE ANYONE TO USE YOUR SERVICE. Guess you the cheapest because you are THE MOST *********** cellphone provider i have ever dealt with. I am so glad i will be moving to a new provider. And i will be using the current number that you have refused to give back to me. </p>

0
Replies (2)
Telkom
Telkom's reply12 Oct 2016, 17:25
Official

Hello janice-van-wyk.

Thank you for your post.

Please be advised that we have sent you an email.


We apologize for any inconvenience caused.

Regards

William

Telkom Social Media Team

's update13 Oct 2016, 16:14
Reviewer Update

William, i do not understand what your response is saying:

I needed service! your staff at canal walk branch was unable or unwilling to assist. becasue my phone was ****** and i needed to get a sim swop in order to get the data and airtime that I AM CURRENTLY PAYING for unfortunately as your staff stated, they cannot assist me.

hence me having to go to Vodacom and getting a new prepaid sim card to load data and airtime, even though I AM PAYING TELKOM. no assistance to help a paying customer. and yes i did cancel my contract exactly for this reason.

TERRIBLE customer service.

Hellopeter AI **********

Inbox
x




HelloPeter Telkom ********** />5:31 PM (22 hours ago)



to me






Good day,

This refers to the Hellopeter Billing query you raised with us.

We apologize for the inconvenience caused

There is a report that you did not need service in case ********** 9. Your contract has ended.

May you have a great day.

Regards

William

Telkom Social Media Team
Email: **********