PATHETIC AND MOST *********** PROVIDER
<p>I am beyond digusted by the pathetic service telkom gives their customers. </p> <p>Telkom is happy to bill every month for every thing but when it actually comes to providing some sort of service you have the most the *********** staff. </p> <p>My phone was ****** - first NO ONE KNOWS what the IMEI Number is because the agent that assisted 2 years ago was unable to type in 15 digits and only did 14. The sad part is that i stood in your store for more than 30 mins with people running around trying to find the number in order for me to block the phone. I ended having to get it off the box. Then when asked to have my sim swopped TELKOM IS UNABLE to do that. SO ALL MY DATA AND AIRTIME THAT I AM PAYING i cannot use. You have not helped one abit. Believe me when I say I WILL NEVER USE YOUR PATHETIC COMPANY AGAIN AND I WILL NEVER ADVISE ANYONE TO USE YOUR SERVICE. Guess you the cheapest because you are THE MOST *********** cellphone provider i have ever dealt with. I am so glad i will be moving to a new provider. And i will be using the current number that you have refused to give back to me. </p>
Hello janice-van-wyk.
Thank you for your post.
Please be advised that we have sent you an email.
We apologize for any inconvenience caused.
Regards
William
Telkom Social Media Team
Hello janice-van-wyk.
Thank you for your post.
Please be advised that we have sent you an email.
We apologize for any inconvenience caused.
Regards
William
Telkom Social Media Team
William, i do not understand what your response is saying:
I needed service! your staff at canal walk branch was unable or unwilling to assist. becasue my phone was ****** and i needed to get a sim swop in order to get the data and airtime that I AM CURRENTLY PAYING for unfortunately as your staff stated, they cannot assist me.
hence me having to go to Vodacom and getting a new prepaid sim card to load data and airtime, even though I AM PAYING TELKOM. no assistance to help a paying customer. and yes i did cancel my contract exactly for this reason.
TERRIBLE customer service.
Hellopeter AI **********
Inbox
x
HelloPeter Telkom ********** />5:31 PM (22 hours ago)
to me
Good day,
This refers to the Hellopeter Billing query you raised with us.
We apologize for the inconvenience caused
There is a report that you did not need service in case ********** 9. Your contract has ended.
May you have a great day.
Regards
William
Telkom Social Media Team
Email: **********
William, i do not understand what your response is saying:
I needed service! your staff at canal walk branch was unable or unwilling to assist. becasue my phone was ****** and i needed to get a sim swop in order to get the data and airtime that I AM CURRENTLY PAYING for unfortunately as your staff stated, they cannot assist me.
hence me having to go to Vodacom and getting a new prepaid sim card to load data and airtime, even though I AM PAYING TELKOM. no assistance to help a paying customer. and yes i did cancel my contract exactly for this reason.
TERRIBLE customer service.
Hellopeter AI **********
Inbox
x
HelloPeter Telkom ********** />5:31 PM (22 hours ago)
to me
Good day,
This refers to the Hellopeter Billing query you raised with us.
We apologize for the inconvenience caused
There is a report that you did not need service in case ********** 9. Your contract has ended.
May you have a great day.
Regards
William
Telkom Social Media Team
Email: **********
