PATHETIC AND *********** SERVICE

I HAVE TRIED TO HAVE A CONTRACT CONCELLED AFTER 1 DAY OF TAKING IT OUT. I WENT INTO THE CLEARWATER MALL BRANCH OF TELKOM AND TOOK OUT AN LTE CONTRACT BUT THE VERY NEXT DAY WENT IT TO CANCEL BECAUSE I WANTED TO RATHER GO ONTO AN ADSL LINE UNCAPPED INSTEAD OF BEING CAPPED BUT ALSO THE CONSULTANT WHO SOLD THE PACKAGE SOLD IT INCORRECLTY WHICH WAS ALSO ONE OF THE RREASON I WANTED TO CANCEL. ON THE DAY I WENT IT THE CONSULTANT TOLD ME THAT IT WILL BE CANCELLED WITHIN 3 WORKING DAYS AND NO PENALTIES WILL BE CHARGED. THIS WAS IN JULY. WE ARE NOW IN OCTOBER AND STILL I AM HAVING PROBLEMS GETTING THIS SORTED OUT. I DONT KNOW WHAT TELKOMO ARE DOING BUT THEY SERIOUSLY NEED SOMEONE TO CONTACT ME AND GET THIS SORTED OUT IMMEDIATELY AS I AM SICK AND TIRED OF THE SERVICE. 4 MONTHS LATER AND I AM ALL OF A SUDDEN BEING BILLED FOR PENALTIES WHEN I HAVE IN WRITING FROM TELKOM THAT NO PENALIES WILL BE CHARGED. I THINK TELKOM NEEDS SOME PROFESSIONAL PEOPLE IN THERE DEPARTMENTS WHO UNDERSTAND WHAT THEY DOING AND DO THE JOB CORRECTLY. I AM VERY ****ED AND WANT ANSWERS AND THIS SORTED