Pathetic and ***********

I ordered a cellphone contract online in March. I was debited for the contract and a month later I did not receive the phone. I called to query the non-receipt and I was assured it would be resolved. When the delivery arrived some time after, I was delivered two devices and charged for an additional contract for which I did not order. I immediately contacted Telkom to collect the second device and cancel the contract I did not order. I waited for over a month for the collection whilst still being billed for two contracts. Once the cellphone was collected, Imade numerous attempts to cancel the contract and obtain a refund. A further month passed only for the incorrect contract to be cancelled. I am still being billed for a contract that I have no access to and the contract I require and signed up for, has been converted to a prepaid sim. I also have received no refund for the 3 months I was debited for 2 contracts. I am still awaiting resolution on converting the prepaid sim back to the contract sim I am being charged for! It has been almost 4 months! I will never buy another product or service from Telkom!