Pathetic and ***********

<p>I submitted an application through to Telkom for LTE for my home, this application was submitted on 11 Nov. I called in when I recieved an sms and no one could assist. I then called in on Monday and was told that my application was approved and I must call later in the day for my waybill num. When i call in later i was told that the application is with the vetting team. No one is able to assist you with anything. I spoke to a manager there who said there is nothing he can do because the number i dialled takes me to different callcentres. I then get feedback that my application is declined because I dont pay my current debt, when I asked for details I was told t call in to 081 180 an speak to someone senior. They transfer you from one dep to another and no one can assist. I want the voice recording between me and the consultant who advised me that I was approved as I declined another offer to take up this one. I have this voice recording as my line is recorded however I want someone from Telkom to contact me. The next will be to take this to a higher level and I work for the bank so I am fully aware of the process when an agent advises a customer that the applicaton is APPROVED. The worst service ever recieved! I expect this voice recording and feedback as to what will be done about this urgently.</p>