Pathetic and disgusting service from Telkom

I would like to say I am truly so disgusted with the service provided by telkom I always heard other customers talk abt their service but never had any bad experience up until now. I went to the bluff branch 3 times ,wasting my time and petrol requesting for assistance i was told twice i will get contacted by the br manager but i never did i went back for the 3rd time waited again ,finally got this long awaited call.but let me just say it was for nothing finally after going back and forth i asked the br manager to get cancellations to call me as i was not going to pay for a contract when i was not getting any service,i waited from the 17th Jan ,up until the 9 feb no one called i took it upon myself to call customer service waste my airtime as i got no telkom number thankfully not,only to be told that it will only be cancelled on that date so i am now liable to pay for another month this is completely unacceptable, telkom cannot continue to rob customers like this,its **************** i need to be reimbursed for needing to run to the store so many times and still call and still be told on the phone i must go back to the store to get proof i spoke to the branch manager ,telkom is a big company they surely record their calls i gave all the call details when the manager called me.this cannot go on like,absolutely ****ed off and angry customer😡😡😡😡😡