Pathetic and Disgusting Service

Telkom terrible and disgusting service. On The 25 February 2022 I received a email from Samsung promoting S22 ultra Telkom Deal so clicked on link take to Telkom website placed an order and received a call from sales agent who went through all my details for the application and the T & C's. The agent said I will get a email within 24hrs never received an email. Also application was definitely done has my credit report showed Telkom enquiry.

So I called progress department to check up on 2nd March 2022 spoke to another agents who said the application only shows up when the device is ready so I requested can someone please email me confirmation of an application being done agent hung up on me as no agent was willing to confirm there was an application or being of any help. So I called the business line Spoke to Shantal who promised to get a manager to call me.

On the 4th March I got a call from a Manager by the Name of Mariam Amod who then told me sorry my application was declined due to them not being able to verify my employment and I said, "did anyone call to verify this" she said no they receive it from the system. So she asked me to send a letter from my company on a letterhead and company stamp verifying employment.

The 8th March 2022 I sent Mariam email requesting update she responded she has sent it to vetting and I will get an update by the end of the day. Never received that update. So 9th March called Mariam again for update she got another agent Tessa to call me to go through application again. So did the process again.

10th March 2022 called in again to find out update on the application agent says there is no application on the system. I then Whatsapp Mariam she said she will get an agent to call me to go through another application which the agent did and said it will take 24 to 48hrs. At this point I am fed up so Whatsapp Mariam asking why do I have to do so many applications with so many different agents and nothing is being sorted out. She says she having lunch with colleagues and I should go into a store as by this time the devices have been released as its been 2 weeks trying to sort this out called the stores no store has stock.

14 March 2022 called in again spoke to Jade Reddy she says sorry she doesn't see any application on the system. I sent Mariam another Whatsapp saying spoke to Jade Reddy she says no application on system and Mariam response is I will get another sales agent to call you to go through another application. Telkom a mobile operator who is supposed to connect people so disconnected that they don't even know how to process a simple application.

I have all the emails, Recordings and whatsapp messages that I will post on Telkom's every social media platform to show everyone what a useless company Telkom is.

Telkom you are a mobile operator that cannot even put through a simple application that it takes more than two weeks to sort out and still no joy. This is simply pathetic you shouldn't advertise anything if its such a nightmare to even purchase these items.