PATHETIC AND DISGUSTING SERVICE

<p>I HAVE TRIED TO CANCEL MY TELKOM LINE WITH TELKOM SINCE LAST YEAR 22 NOVEMBER I RECEIVED A NOTICE THAT SERVICE CONSULTANT WILL GIVE ME A CALL IN 21 DAYS AND I KEPT CALLING THE CUSTOMER CARE TO SEE WHAT IS HAPPENING WITH MY ACCOUNT THEY SAY THAT THEY WILL ESCALATE THE MATTER AND THAT NEVER HAPPENED IT IS NOW 28 FEBRUARY 2017 , I HAVE SPOKEN A FEW PEOPLE SINCE THEN I SPOKE TO MASIXOLE GQOMA (TEAM LEADER) IVE SENT EMAILS AFTER EMAILS AND ALL THAT WAS SAID HE/ SHE WILL ESCALATE THE MATTER AND NOTHING AFTER THAT, I PHONED AGAIN I SPOKE TO A JODY HARRISON (TEAM LEADER) HE SAID THEY WERE SUPPOSED TO SEND ME A CANCELATION FORM FOR ME TO FILL IN FROM THE BEGINNING THAT NOBODY EVEN BOTHERED TO TELL ME ON THE PHONE WHEN I CALLED OR ON A EMAIL, SO I FILLED IN WHAT WAS NEEDED AND SEND MY ID WITH IT AND HE SAID HE WOULD GIVE ME A FIGURE ON WHAT I MUST PAY BEFORE THEY CANCEL MY ACCOUNT, WHEN I SAW WHAT HE WANTED ME TO PAY AND EMAILED JODY HARRISON BACK ASKING HIM HOW HE GOT THE FIGURE NO REPLY , I PHONED THE NEXT DAY HE WOULDN’T TAKE MY CALL , I PHONED AGAIN LAST WEEK THURSDAY AGAIN TRYING TO GET HOLD OF HIM AND A LADY TRIED TO HELP ME AND SHE SAID SHE WOULD ESCALATE THE MATTER FOR ME I MUST JUST SEND HER WHAT I SENT JODY AND SHE SAID THAT I CAN’T PAY ANYTHING UNTIL THEY CANCEL MY ACCOUNT ONLY AFTER THAT I WILL GET A FINAL BILL TO PAY ,I EVEN WENT IN PERSONALLY TO TELKOM WITH ALL MY EMAILS THAT I HAVE BEEN SENDING TO EVERYONE THAT SAID THAT WOULD HELP ME AND DIDNT, THEY STILL HAVE THE NERVE TO ASK ME TO FILL IN FORMS I MEAN REALLY I HAD ALL WHAT WAS NEEDED AND THEY STILL ASK, AFTER AT ALL I RECEIVED A SMS ASKING IF I WILL RECOMMEND TELKOM TO FAMILY MEMBERS AND FRIENDS WELL I THINK NOT , TELKOM NEEDS TO HAVE PEOPLE THAT KNOW WHAT THEY DOING , AND NOT PUT RANDOM PEOPLE THAT DON’T HAVE A CLUE WHAT IS HAPPENING THEY SHOULD HAVE PROPER TRAINING THIS IS REALLY UNACCEPTABLE ALL I WANT IS FOR SOME ONE TO CANCEL THIS ACCOUNT SO THAT I DON’T EVER HAVE TO DEAL WITH TELKOM AGAIN</p>