Pathetic and disgusting service

<p>I can’t keep on repeating myself over and over to a company that’s got qualified technicians , lawyers and a finance department that always keeps record of the business financials as well as contracts taken either telephonically or via electronic mediums I mean if you ask me as a customer if I have read and accepted your terms and conditions that by default puts us into an agreement the minute I say yes and the copy of the recording is made available to me as the customer should there be any problem were in future I fail to abide by these terms and conditions and the other way around my understanding here is that I entered a contract with Telkom for a month to month billing were as the customer I need to be fully updated on the status of my account even if it’s in arrears by just one day or 30 days never the less you encourage customers to pay for their Telkom account cause it is convenient and I give u my banking details it’s now up to you as the company to run a debit order on the details provided and if that debit order returns unpaid it’s up to you again to inform me that no funds were available and I should make a manual payment or whatever so here is what I would like to understand from Telkom</p> <p> </p> <p>Why debit order wasn’t done when I have provided my details?</p> <p>Why is it I wasn’t informed of any outstanding amount ?</p> <p>Why is it I’ve never received a statements from Telkom?</p> <p>Why is it that the address that you have on your system isn’t the address were the line is installed?</p> <p>Why is it that Telkom doesn’t go back to the recoding of when I called them to request a line installed</p> <p> </p> <p> </p> <p>Lastly why first wait 7 to 8 months to inform me on the arrears on the account?</p> <p> I’ve send emails to Telkom but not even one person has bothered to get back to me with regards to my query and instead of getting a call from Telkom im getting calls from Nudebt telling me of the outstanding amount on the account but are unable to tell me how about that amount came about I don’t know if they making this amount up or is it really an amount that I owe cause I’ve never received any statement till this day im getting calls every day from Nudebt and all of them keep telling me the same thing that they have escalated my account now you are threatening my credit profile because of your incompetency</p> <p> </p> <p> </p> <p>reference number is AI ********** </p> <p> </p> <p> </p>