Pathetic and disgraceful customer service fromTelkom

*******, ****** me for my airtime and the consultant was unable to explain the reason, put me on hold for over 20minutes before disconnecting the call.

She should be fired.

As a manager working for Vodacom myself, I am fully aware of the processes and I am totally disgusted with my experience and demand an apology for the manner in which Telkom treats its customers, we at Vodacom always offer stellar services and strive to ensure that all our customers are treated with the utmost respect and we go beyond the call of duty to ensure customer satisfaction.

Managing on a mobile service provider campaign I know well that there are often errors with billing and other related issues that can be resolved and customers accept that, we expect good customer service when reaching out to these teams.

BPOs should be fined for this, better yet, should lose the campaign to people that will do a better job.