TD
Tertius D

1 reviews | Active since Mar 2017

03 Mar 2017, 09:44

Pathetic and disgraceful

<p>Moved into a new property in 2015 October. Telkom recommended LTE. This service worked for 2 months then went down to average of 1mbps. The service is so bad that you cannot connect more than one device at a time. Then still only works about 15% of the time.</p> <p>We have used more data on Vodacom then on Telkom LTE. Yet paying R700 a month for a non-existent service.</p> <p>I have complained and logged several calls with no assistance from Jan 2016. This is gone to communications board. Trying to cancel service and get a fixed line for the last month. I have spoken to countless Telkom employees all with deferent stories. Have received 4 new line order numbers just to get a call the next day saying that they cannot install a line as the service is not available in our estate. Just cannot understand why other units in our estate has Telkom fixed lines.</p> <p> </p> <p>Telkom is a monopoly and does as they pleases. Should we start naming the names of Telkom staff that is absolutely useless????????</p> <p>I have a few that can go on here.</p> <p> </p> <p>Going for 14 months with no resolution and they don’t even give a S#%$#@%@%!!!!!!!!!!!!!</p> <p> </p>

0
Replies (2)
Telkom
Telkom's reply03 Mar 2017, 14:50
Official

Good day Tertius,

We logged your query with our Technical team, feedback will follow.

Your reference number is ***7.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

TD
Tertius D's update18 May 2017, 10:40
Reviewer Update

so it's been 3 months later and nothing was done.

again my point made is true. Telkom does not care or belive they need to supply a service that you as customer are paying for. how nice to know that nothing if SA can wor****!!!!!!!

thank you Telkom for your pathetic service!!!

still waiting!!!!!!!!!