Pathetic and delayed response for service promised

I have logged the following issue with TELKOM after we received a voice message on the landline number that we have to upgrade the copper line service to the new wireless option because all the copper line services will be discontinued at the end of April 2019: (I copied the conversation from FB)

23 April: When I phoned to confirm the upgrade the assistant on the phone said 7 - 14 work days - that call was logged per SMS to my mobile number on 13 April 2019 (Saturday).

I got a strange call last Thursday asking me if I still want to upgrade! (The upgrade was done because the voice message on my landline said the copper line services will be discontinued) why would I then want to cancel a service upgrade?

The next question asked was do I need my landline number because that also will be discontinued - why would I cancel a number that I use for nearly 50 years already?

And now it will take another 3 weeks from last Thursday for the new phone etc to be delivered! The activation of the sim apparently will take another 48 hours!

I find this *********** and rediculios! I use the landline for home and business - your service does not help in any way!

Is there anyone that solve this delay and help with service delivery please?

26 April: TELKOM : Hi Johan, your query has been escalated for assistance. Alternative you can call ***for assistance. ^Lebo

My response: Everyone you phone has a diff story and frankly your response days after I contact TELKOM here is not a solution but once again passing the buck to someone else to do the same!!

Please give me some assistance and a solution to this problem please!

29 April: TELKOM: Hi there. Apologies for the delayed response, please be advised that we have escalated your inquiry to the relevant division, you will be contacted soon. ^NM

My response: Escalated? Please stop leaving messages without solutions and direct responses. The amount of days for your company to respond will prob end up with more weeks later. And frankly TELKOM never delivers. Do you realise your last responses are the same and no solution and no relevant devision has ever contacted me!!

2 May 2019: TELKOM: Hi ********** ********** 14,terribly sorry for the late response and all the inconvenience.Kindly provide a contact number please.^Frank

My response: My contact number

6 May: TELKOM: Hi Johan, we apologize for delayed response. Please note we will send this to escalation team for further assistance.^Anele

TELKOM: Hi Johan,your order has been issued and the reference number is ********** 76A.Once updated you will be contacted by our courier team to confirm a delivery date.^Lebo

8 May: My response: By giving me a generic answer: your order has been issued and the reference number.....

Definitely does not help to answer the help/solution that was logged here via FB Messenger since the 16the of April!! Pathetic!! No assistance at all!!

I have provided my mobile number that TELKOM asked for and received no phone call as of yet!!

According to my records when I phoned to confirm that I do want to change to the new wifi service (13 April) - the TELKOM AGENT said 2 weeks for the device to deliver etc. That would have been in the last week of April.

It has already passed two later and nothing and nobody has made any positive effort to let me know if their would be any solution and when the new device etc would be delivered. One more change: my number is 082 *** ***

Johan Joubert