PATHETIC AND APPALLING SERVICE!!!!!

Good Day

I am writing this review with immense dissatisfaction and frustration,

We have app**** with DSL Telecommunications for an LTE order via Telkom

We have no issues with the reseller however with Telkom DIRECTLY!!!!!!

Firstly 1 after 3 days of receiving the order we have had endless issues reconnecting the LTE Order and have then established that we need to therefore cancel the order.

The cancellation had been done within 7 days of receiving the order.

I had called TELKOM to esnure that the cancellation had been done and the agent stated that the request had been made and assured me on a call recording that NO CHARGES ARE TO BE DEBITED FROM THE ACCOUNT.

I called a week later stating that the device has not been picked up, the agent stated that there is a backlog and that the device will be collected.

The device had not been used since and low and behold there was a charge on the 31/05/2020 by TELKOM FOR R2000!!!!!!!!!!!!!!

I spent 3 HOURS today calling 081180 and 10213 to find out what the hell is going on and guess what??? NO ANSWER!!!!!!!!!!

This is very pathetic and terrible as we had to use additional funds to actually cater for our needs as we are all in a severe financial crisis due to lockdown

I HAVE NEVER SEEN A MORE INEFFICIENT OR POOR LACK OF SERVICE BY AN INTERNET SERVICE PROVIDER !!!!

I EXPECT TELKOM TO RESOLVE THIS OR THEY WILL BE HEARING FROM THE LEGAL TEAM SOON