Pathetic and absolutely appalling service from Telkom

<p>As usual Telkom has been having issues upon issues with their adsl line which has been drastically effecting our small business, to add insult to injury on Monday their cables were ****** which has now effected our business landline As well as the adsl line. Business is standing as we cannot receive calls or access the internet. This is extremely annoying as 3 weeks ago their was a supposed problem with the exchange on our adsl line of which we called their call centre to log the fault and we were advised to visit our nearest Telkom store, (our nearest being in Alberton city) to get a integrated data sim and a ****le of which we were told we would then be able to access the internet with the sim card being linked to our adsl line monthly data, another unnecessary cost incurred as we purchased a universal ****le from another service provider as the store claimed to not have stock. The lady at the store advised that the call centre would activate and link the sim card within 24hours. The day after, our adsl line was fixed so we did not check to see if the sim had been linked and activated. To our worst nightmare, 3 weeks later lines down again due to cable theft so we thought we would utilise the integrated data sim, only to find it has not been activated nor had it been linked. I called the call centre to find out what the hell was going on and why it had not been activated and linked, of which I was put through to approximately 5 different call center agents,which mind you these calls were not made from a telkom phone so it was not free so that's another cost on our side and not one of them could assist or give me some sort of clarification as to what was going on. One told me they see the sim has been activated but not linked, another told me they do not see anything on the sytem for a integrated data sim, then I was told the store had to activate it. Went back to the store, they then told us only the call centre agents do the activations and linking of the sims. Each one's story contradicted itself.We left so flabbergasted and highly irritated that the call centre agents or staff in the store could give us proper answers. Are any if your staff properly trained??? Is their anyone competent enough to resolve this query! It's all fare and well when their debit goes off our account every month but in turn to get good customer service its another story all together. We have never defaulted on our account ever and this is the kind of customer service we get in return. Utter bull**** if u ask me! For this month we have only fully utilised Telkoms service for a period of just over a week, the rest we have just had issues yet we will still be charged a full amount.We will be resorting to seeking a more competent telecommunications company, that values all their customers big or small because customer satisfaction or competent staff is clearly not on your list of priorities!</p>