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Hannes H

1 reviews | Active since May 2015

18 May 2015, 09:12

Pathetic all round service

After Joining Telkom it took them 3 weeks to deliver my hand set as they apparently had issues with their system.<br> <br> I received my handset after being rica'd by the delivery person i received word that my line will be activated within 24 hours. after 3 days i called them and battled to get someone intelligent enough to assist me with what i required and that was only to activate the line.<br> <br> after telkom not debiting my account i had to pay an extra fee on my account and this was not my mistake and i further refused to pay the account after 2 months not paying i started paying it again also paying extra to prevent bad credit.<br> <br> 3 months later after paying double instalments i receive an email stating the account has been handed over to multiple credit collectors. i contacted telkom again to send proof of payments to them they informed me that they will contact the credit collectors.<br> <br> i still receive calls from them.<br> <br> now i am trying to settle my account to get rid of them and no one can provide me with the outstanding amount. Today i try and call again after holding for more than an hour still no one answers.<br> <br> Most pathetic cellular service provider i have ever come across!

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Replies (1)
Telkom
Telkom's reply18 May 2015, 15:24
Official
Hello Hannes07,

Thank you for bringing this matter to our attention.

Kindly be advised that we are liaising with our Collections Team for further investigations and we will revert back to you with feedback.

Your Social Media reference number is SM111435.

We sincerely apologise for the inconvenience caused.

Regards
Tebogo Mongale
Telkom Social Media Team
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