Pathetic aftersales service from Telkom and selldirect

i received my 2 cellphone upgrades and 1 sim only contract on Friday 18/02.

the sim only contract sim card is active but the 2 sim cards in the cellphones are not.

I've calls 081180, 10213, 10210 and no department can assist. each consultant i spoke to was extremely rude and argumentative and when i asked for a manager i was told the manager cannot assist me.