PATHETIC AFTERSALE SERVICE AT TELKOM

ORDER NUMBER: ***A I AM WAITING SINCE 17 DECEMBER 2020 FOR TELKOM TO CONNECT ME TO THEIR FIBRE. TO DATE NOTHING HAS HAPPEND. AFTER CALLING ON NUMEROUS OCCASIONS, VUMATEL CAME OUT THIS YEAR TO DO THEIR INSTALLATION BUT THEY DIDNT BRING A ROUTER, THEY SAID TELKOM DID NOT ORDER A ROUTER. I CALLED TELKOM, THEY TOLD ME THAT THE LADY WHO DID THE ORDER INITIALLY DID NOT REQUEST FOR A ROUTER. SO THE PERSON PLACED THE ORDER. I AM NOW WAITING FOR MORE THAN 3 WEEKS AND EACH TIME I CALL YOUR CALL CENTRE I AM TOLD A ROUTER HASNT BEEN ORDERED PREVIOUSLY AND A NEW ONE WILL BE ORDERED. NEW LEAD TIME IS 10 WORKING DAYS.SO FAR I HAVE CALLED YOUR CALL CENTRE 23 TIMES WITH NO JOY. NO MANAGER OR TEAM LEADER CALLS BACK. I HAVE ESCALATED MY REQUEST ON FB SO MANY TIMES. YOUR FACEBOOK ADMIN DOES NOT RESPOND TO MY COMMENTS OR INBOX MESSAGES. WHAT IS GOING ON TELKOM, ARE YOU FALLING APART AND YOUT DIRECTORS DONT KNOW HOW TO HANDLE IT? OR ARE YOU DOWN RIGHT UNBOTHERED? I AM NOT CONNECTED YET, BUT YOU SEND ME A SMS STATING A DEBIT ORDER WILL BE DEDUCTED OFF MY ACCOUNT AT THE END OF THE MONTH. HOW? ESCALATION *** I CHALLENGE YOU TO DOWNLOAD ALL THE CALLS MADE BY MY MOBILE TO YOUR CALL CENTRE. LISTEN TO THE CALL WHERE YOUR QA DEPT CALLED ME TO TELL ME THEY WERE GOING THROUGH AN AGENTS CALL AND HEARD I WAS UPSET, THEY WERR GOING TO ESCALATE THE COMPLAINT TO A MANAGER. STILL NOTHING HAS BEEN DONE. I NEED A ROUTER. I NEED TO BE CONNECTED AND I NEED TO WORK.