PATHETIC Aftersale Service

I purchased a Samsung A5 from your Galleria branch in October, less than two weeks later the screen stopped working. I returned the product to the store late October to which I was told that the product needed to be sent to Samsung for repairs. Almost two and a half months later, hours of standing in your store queues and tons of airtime spent 'holding on' - still NO PHONE!<br> I was given an invoice with contact numbers that are never available, visited Telkom stores to no avail and spoke to numerous individuals who were very individuals who were very unhelpful.<br> After many attempts I finally contacted an individual from another branch who used a tracking number, only to tell me that the phone was sent back to Telkom from Samsung because the wrong IMEI number was entered on the invoice.<br> <br> I've reached my boiling point and would like this issue to be resolved as soon as possible as I am paying for a product that I don't even have.<br>